TEMPLATESNeeds reviewPublic CMS
Message templates
Keep customer, professional, and operations messages consistent with request status, privacy, and masked-contact rules.
Template library
Request submitted email
Your request is in MedEra review. A professional is assigned only after operations confirms fit, availability, and service scope.
Trigger
Request status becomes Submitted
Privacy check
No professional identity or ETA until assignment is released
Owner
Operations
Publishing guardrails
Plain, local, and careful before anything goes live
CMS work should reinforce the same promise everywhere: MedEra coordinates non-emergency care, reviews each request manually in v1, protects private care information, and keeps family communication clear.
No emergency-service language
Plain-English service tiers
Manual assignment explained
Consent and privacy checked