Super Admin

Care operations

RULESAuto-assignment offManual approval required

Matching rule editor

Review rule weights, thresholds, manual approval boundaries, and clinical gates before publishing any matching behavior.

Back to matching

Rule weights

Explainable matching factors

v1 rules

Credential and scope

30%

Must match the service tier before distance or preference matters.

Availability window

22%

Avoid assigning someone who cannot arrive inside the reviewed window.

Distance and ETA

16%

Travel stays important, but not ahead of credential fit.

Client preferences

14%

Gender, language, continuity, and home-access notes influence ranking.

Quality history

10%

Ratings, completion reliability, and note quality adjust confidence.

Payroll risk

8%

Overtime and wage exceptions are visible before approval.

Thresholds

Manual gates before assignment

Approval gates

Auto-assignment

Off

Every v1 assignment still requires admin approval.

Show suggested match

70%+

Below this, operators see a needs-review state.

Clinical review

Required

RN/RPN scope concerns route to a clinical reviewer first.

Override note

Required

Admin must explain why the top recommendation changed.