MDR-1043Escalated7m late
Registered Nursing request for Harold P.
Review the request intake, compare suggested professionals, confirm the manual assignment, and keep support, incident, refund, payroll, and audit decisions connected to the same record.
Request summary
Care fit and family context
Requester
Priya P. · Spouse
Region
Ottawa · Today, 4 PM - 6 PM
Estimate
Review required
Urgency
Clinical review
Care notes
Wound-care request needs RN credential confirmation before assignment.
Questionnaire answers
No active bleeding
Care plan uploaded
Family requested same-day visit
Mobility
Independent with walker
Emergency contact
Anika P., daughter
Address
88 Laurier Ave W, Ottawa
Access
Family will meet professional at entrance.
Request timeline
Submitted
Questionnaire, consent, address, and payment method are on the request record
Reviewing
Operations checks emergency boundary, service fit, access, and timing
Match Suggested
Recommended professionals are ready for manual comparison
Assigned
The family sees the professional only after admin approval
Professional En Route
ETA and masked contact become visible to the family
Arrived
Geo check-in confirms the professional is at the visit location
In Progress
Timer, task checklist, notes, and support monitoring are active
Completed
Checkout unlocks review, receipt, rebook, and payroll review
Suggested professionals
Compare fit before assignment
Cancellation, refund, incident
Issue handling stays attached to the request
Current rule
No penalty while the request is under manual review
Admin action
If a professional is already dispatched, confirm travel impact before cancelling
Customer copy
Plain-English explanation should show before the cancellation is confirmed