INV-1179ReviewingCapturedRefund review open
INV-1179 for Priya P.
Review the estimate, final billing state, payment capture, credits, refund decision, and reconciliation notes before finance export or customer response.
Invoice summary
Estimate, final amount, and review state
Customer asked why final invoice exceeded estimate. Review checked time and scope note before refund decision.
Customer
Priya P.
Recipient
Harold P.
Service
Registered Nursing
Amount
$214 final
Payment method
Mastercard ending 1189
Owner
Finance reviewer
Review state
Refund question open
Reconciliation
Captured invoice is held for explanation until checkout time and scope note are reviewed
Line items
What the customer will see
2.5 hr RN visit
Clinical notes reviewed
Family asked about final total
Billing boundary
Families see an estimate before submission. Final billing should only be explained after checkout time, visit notes, and hours review are checked.
Ledger
Estimate created$186-$210
Before assignment
Final invoice$214
After checkout
Refund reviewOpen
Support ticket SUP-443
Finance audit
Decision history and refund dependencies
Support ticket opened
SUP-443 asked for estimate-versus-final billing explanation
Payroll dependency
VIS-1036 must be reviewed before refund decision
Customer response
Do not promise refund until hours and scope note are confirmed