Refund review for Priya P.
Keep customer communication, internal handoff, request context, and audit history tied to one support record so operations can answer clearly without losing the care timeline.
Ticket summary
Support context and current state
Customer asked why the final invoice changed after visit checkout.
Live conversation
Customer-visible and internal messages
The receipt is higher than the estimate. Can someone explain it?
We are reviewing the checked time, care notes, and billing rules before responding.
Need final checkout record and payroll-hour approval before reply.
Reply macros
Plain-language response draft
The first amount is an estimate. Final billing is calculated after checkout using reviewed visit time, care notes, and any approved adjustments.
Communication log
Audit trail for support actions
Customer requested invoice explanation
Visit checkout record requested
Decision blocked until hours review is complete