MDR-1042Reviewing4m left
Personal Support request for Eleanor M.
Review the request intake, compare suggested professionals, confirm the manual assignment, and keep support, incident, refund, payroll, and audit decisions connected to the same record.
Request summary
Care fit and family context
Requester
Avery M. · Daughter managing care
Region
Toronto · Tomorrow, 10 AM - 12 PM
Estimate
$114-$136
Urgency
Routine
Care notes
Morning mobility support, meal setup, slow transitions, female professional preferred.
Questionnaire answers
No emergency symptoms
Condo access with front desk
Family wants post-visit update
Mobility
Slow transitions, standby support
Emergency contact
Daniel M., son
Address
120 King St E, Toronto
Access
Front desk has visitor list. Elevator to 12th floor.
Request timeline
Submitted
Questionnaire, consent, address, and payment method are on the request record
Reviewing
Operations checks emergency boundary, service fit, access, and timing
Match Suggested
Recommended professionals are ready for manual comparison
Assigned
The family sees the professional only after admin approval
Professional En Route
ETA and masked contact become visible to the family
Arrived
Geo check-in confirms the professional is at the visit location
In Progress
Timer, task checklist, notes, and support monitoring are active
Completed
Checkout unlocks review, receipt, rebook, and payroll review
Suggested professionals
Compare fit before assignment
Cancellation, refund, incident
Issue handling stays attached to the request
Current rule
No penalty while the request is under manual review
Admin action
If a professional is already dispatched, confirm travel impact before cancelling
Customer copy
Plain-English explanation should show before the cancellation is confirmed