GAP-208Needs backupManual scheduling
GAP-208: Personal Support coverage
Resolve the coverage risk, choose a backup, and keep ETA hidden until operations confirms the assignment.
3
Coverage gaps
4
Open shifts
3
Time-off reviews
14
Credential alerts
Coverage decision
Hold backup before ETA becomes visible
Request
MDR-1042
Region
Toronto East
Window
Tomorrow, 10 AM - 12 PM
Assigned
Sofia Nguyen
Service
Personal Support
Coverage state
Primary assigned, backup not held
Scheduling risk
Family requested a slow introduction and mobility support.
Escalation rule
Hold a backup before the family sees final ETA
Backup options
Credential, travel, and availability check
Maya Patel
PRO-184
Available
10 AM - 2 PM
Travel
5.1 km
Credential
PSW verified
Leanne Cole
PRO-221
Available
9 AM - 12 PM
Travel
7.4 km
Credential
PSW verified