Super Admin

Care operations

SHIFT-DRAFTDraftManual scheduling

Draft Personal Support shift

Create or release a shift only when service scope, region coverage, backup, and customer visibility are safe.

3
Coverage gaps
4
Open shifts
3
Time-off reviews
14
Credential alerts

Shift setup

Release only after coverage checks pass

Draft

Create the shift only after backup coverage is held and the family introduction note is copied.

Request
MDR-1042
Service
Personal Support
Region
Toronto East
Window
Tomorrow, 10 AM - 12 PM
Primary
Sofia Nguyen
Backup
Maya Patel
Customer ETA
Hidden until admin release
Dispatch
Professional acknowledges on mobile

Publish checklist

Assignment safety gates

4 checks
Service scope verified
Primary assignment selected
Backup option reviewed
Customer ETA hidden until approval